Refund Policy
Qernel — qernel.app · 6 sections- 1. General provisions
- 1.1. This Refund Policy (the “Policy”) describes how the Buyer can refuse paid Qernel Services and get the money back. The Policy supplements the User Agreement (https://qernel.app/en/terms) and details its section 5 “Acceptance and delivery of Services. Return Policy”. Terms have the meanings given in the Agreement.
- 1.2. The Policy applies to all payments for Services on https://qernel.app and in the Qernel program. Prices and refund amounts are in rubles.
- 2. Checking before payment
- 2.1. Before paying, the Buyer can start a trial: pick a product in the Qernel program and press “Start a trial” — 4 hours of full access. The trial lets the Buyer make sure the product works with their game and computer before buying.
- 3. Acceptance of Services
- 3.1. Services are considered provided by the Seller and accepted by the Buyer at the moment of the order: access to the product opens in the Qernel program right after payment.
- 3.2. If the Buyer has not sent the Seller a reasoned refusal of the Services within 3 (three) working days of payment, the Parties consider the Services provided properly and in full.
- 4. How to request a refund
- 4.1. To refuse the Services, the Buyer sends the Seller a reasoned refusal within 3 (three) working days of payment: https://t.me/QernelManager.
- 4.2. The request must include:
- — the login or email of the Qernel account;
- — the date and amount of the payment;
- — the product paid for;
- — the reason: what does not work or does not match the description.
- 4.3. The Seller reviews the reasoned refusal within 10 (ten) working days of receiving it and reports the decision the same way the request was sent.
- 5. How the money is returned
- 5.1. If the reasoned refusal is accepted, the Seller returns the amount paid in rubles the same way the payment was made (to the bank card, or to the account the SBP payment came from), or, at the Buyer’s request, as internal currency on the Qernel program balance.
- 5.2. How soon a refund reaches the card or account depends on the Buyer’s bank.
- 5.3. Once the refund is made, access to the product under that payment ends.
- 6. When no refund is made
- 6.1. No refund is made if the Buyer has not sent a reasoned refusal of the Services within the period set in clause 4.1.
Something unclear or need a refund? Write to us — we will explain in plain words.